Customer Journey Expert Medior

Brussels, Brussels, be
Company: Cognizant
Category: Office and Administrative Support Occupations
Published on 2021-08-02 02:07:14
Job Title: Customer Journey Expert Medior Job Location: Brussels, Belgium Salary & Benefits: Competitive What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Customer Journey Expert Medior to join our Belgium Team. The Customer Journey Experts provide the ultimate ‘customer journey’, from the first orientation until the fulfilment. They handle both the processes, products, policy as IT. You will work in ‘squads’. These are multi-disciplined, self-controlling team consisting a maximum of nine experts: CJE’s, IT Developers, Data Analysts and Product Specialists. The composition depends on the customer journey the squad is working on. As a CJE, you will be part of a chapter. A chapter is organised around expertise and focusses on personal growth and the development of craftsmanship. Sharing your knowledge and improving yourself and each other is the point of focus. This happens through i.e. workshops, sessions and sharing best practices. Customer Journey Expert Medior Required Skills: 4 to 8 Years’ experience in relevant role. Microsoft Dynamics 365 skills needed. very customer-centric (background in CX ideally). with analytical skills. excellent stakeholder management. and the capacity to do business analysis. Experience with discussing with IT and appetence for tech is also necessary. Digital channels experience is a nice to have French and/or Dutch experience + English fluent and Domain banking knowledge is mandatory, specific domain knowledge business lending, mortgages, business banking, retail banking, payments/cards, regulatory reporting, KYC/CDD/AML is a real added value. Customer Journey Expert Medior Assignment/Tasks: Analysis of customer feedback and other sources of feedback -> reading feedback, categorizing, making a summary of main take-aways and recommendations to be submitted to corresponding squads, writing requirements (business & functional when needed). Content creation. Refine requirements received from other tribes. Prepare corresponding business analysis (including UserFlow or Service Blueprint). If a customer journey mapping of the ‘as is’ is required, it will be built with both the requestor and the PO of the squad the CJE is supporting. Creating copy. If you’re interested in this Customer Journey Expert Medior role, don’t hesitate and APPLY NOW! About Cognizant Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.

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