Customer Service Representative EMEA

Merelbeke, Flanders, be
Company: Azelis
Category: Office and Administrative Support Occupations
Published on 2021-08-02 02:01:30


To coordinate and execute Customer Service HUB Activities for EMEA.

Main Accountabilities  

  • Customer Service Follow up of purchase orders and internal sales orders, enter them in the system and assure proper coding (Intrastat, VAT)Organize the purchase orders based on the sales orders forecast, keeping stock at minimum levels in close collaboration with the Sales TeamMake sure of the relevance of prices and accruals set on purchase orders and sales ordersFollow up of price changes through offers and price requestsVerify supplier invoices, enter them in the system and assure proper coding (Intrastat, VAT)Ensure close collaboration with the sales team concerning price agreements and technical product informationOrganize the transport of the products to the clients according to the predetermined rules and in collaboration with external transport partnersSolve possible transport or delivery problemsEnsure close communication with the clients/suppliers on orders and send the required information ( product changes, classification, risks, PBMs, legal aspects, production process etc.)Verify supplier invoices, enter them in the system and assure proper coding (Intrastat, VAT)Assure correct registration and follow-up of all complaints throughout the full process. Clear and immediate communication towards SHEQ for all SHEQ related complaints;
  • Planning Responsible for purchase and stock strategiesAnalyze and plan replenishment needs based on sales forecasts, supplier capacities and existing stock in accordance with the Azelis processes and proceduresCollect internal customer forecasts from the sales assistants of the different countries and challenge the consistency of forecasts with realityTake into account the Upstream and Downstream market information collected and analyze the availability of stocks (open internal SO & PO)Transmit forecasts to principals if requested, at the frequency defined with Product/Sales and Business Managers and ensure the materialization of these commitments into purchase ordersEnsure product rotation and manage overstocks, prevent expiration of batches
  • Qualification & Skills

  • Bachelor degree in Supply chain
  • 3-5 years of experience in Supply Chain or advanced technical customer service
  • Ability to communicate and cooperate with all departments
  • Ability to liaise with people at all levels both internally and externally
  • Ability to work independently
  • Very good analytical and problem solving skills
  • Good knowledge of English (both oral and written)
  • Advanced user of various IT tools
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