Sales Specialist - Contact Center Solutions

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Company: Telenet
Category: Architecture and Engineering Occupations
Published on 2021-07-30 14:08:55

Functieomschrijving

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Function

With a steady pace Telenet Business is one of the challenging contact center providers in the Belgian Enterprise landscape. Enterprise organizations of all verticals are putting more and more their trust in Telenet when it comes down to Contact Center. The journey is getting more interesting every day, the demands even more so and we are expanding accordingly.

As an Enterprise Consultant Contact Center within Telenet Business, you will become a key player in Telenet Business’ growth story. Our Contact Center business unit excels in reaching out to customers, taking them by the hand and guiding them through the never ending challenges of Contact Center. You will become part of a quality class team: we set things in motion – we are game changers.

The more our customers flourish the bigger our smile gets!

The Enterprise Consultant is a specialist and is responsible for the commercial development and sales results, and co-determines the direction of the sales activities in the Contact Center area by formulating advice based on his/her knowledge of these products/services/markets, as well as by defining “ideal customer ”profiles (for both new and existing customers).

Based on his/her expertise, he/she is responsible for determining the sales strategy and market approach within his/her own customer segment by identifying and qualifying opportunities.

He/she analyzes the market environment and/or the business strategies of customers in order to understand (their) wishes and needs, and to link them to the solutions (products/services) that Telenet provides.

He/she promotes the solutions to internal/external stakeholders with the aim of creating support. In addition, he/she inspires and convinces customers and guides and/or supports colleagues in identifying new sales opportunities (via "hunting" and/or "cross" and/or "up-sell") and closing sales deals.

He/she follows up sales targets and/or KPIs based on market and account knowledge and carries out correct and clear reporting of the forecast and status of the (top) projects, and coordinates/takes the necessary actions.

He/she contributes to the Request for Proposal (RFP) process and reviews the input by commercially describing solution(s) and/or high level design, helps to develop the pricing strategy in quotations, up to and including determination of 3rd party selection.

He/she acts as a commercial point of contact for the Contact Center market for internal/external stakeholders.

Maximizes customer satisfaction by developing, building and/or managing and/or (indirectly) contributing to commercial (long-term) relationships with customers and/or, where necessary, engages with the necessary vendors/colleagues.

Profile

• Sales & people skills – understand how to manage an enterprise sales cycle & how to work in a virtual team context.

• Embrace & implement the believe that if you want to go far, you go together. Strong communicator

• Strategic skills: Good understanding of the dynamics of market and be able to translate this into customer strategy

• Think solution minded

• At least 5 years experiences in a sales/technical function in the Contact Center business

• Affinity with the dynamics of operator & integrator environment.

• Fluent in Dutch, French and English

We make digital life easy and frictionless for our customers and you can be part of that! Welcome to Telenet Business.

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