AfinIT - CRM Manager (Salesforce)
Drogenbos, Flanders, BE
Category: Management Occupations
Published on 2022-01-04T07:00:00.000000Z
Job description Our customer is a major European company, leader in its specific industry. The Be/NL organisation is looking for a dynamic person with a proven experience as a CRM Manager. More details will be shared with the selected candidates. The CRM Manager will work on several projects : take the Lead on SalesforceLightning, Salesforce Marketing Cloud, Field Service Lightning in combination with SAP S4/HANA Implement Quotation, Opportunity Management through new SF tool in organization Expand number of marketing automation campaigns for marketing & service Customer Master Data cleaning in preparation of implementation of new CRM tools Your challenges As a Manager: Develop an integrated CRM strategy with business leaders from sales, marketing & service and its key initiatives (campaigns) in the organization Responsible for planning, managing and delivering on the CRM strategy Key liaison with headquarters and other national markets to define, collaborate & align the future CRM development roadmap for the future Roll out new CRM developments into organization and market (technical as super-user and change manager for the teams) Ambassador role for CRM-tools to educate, support and empower business leaders, key users and daily users. As a Business Support: Analyze consumer, campaign data to derive insightful findings to develop intelligent journeys. Develop End2End processes & journeys integrating & connecting Sales, Service & Marketing to maximize customer touchpoints Key user in organization to support teams & users in their day2day use of CRM tools. Develop training programs for users to ensure correct and maximum use of the Salesforce system. Track and provide insights in pipeline management (open quotes, new opportunities), recent activities and customer performance The CRM Manager will also work on: Data Management : Monitoring data quality customer data (B2B and B2C) Installed Base data Implementing business rules and processes to keep data quality high Leading Data Improvement projects with different departments Ensure data is readily available for stakeholders & users Develop reporting dashboards with Business Intelligence Experts Support through delivery of adhoc reports CRM Steering/ Reporting : Provide actionable insights based on data for Sales & Service Steering Support integration of use of data from agents, sales reps to managements Your Profile Higher education or university degree in IT Strong CRM expertise as a consultant or manager with a minimum of 2 years experience. Prove Experience with Salesforce Dutch, French and English language skills on a professional level Strong organizational skills Cutomer oriented Analytical skills, business orientation Easiness of establishing relations, ability to build strong collaborative relationship Proven people Manager; Ability to lead teams in different cultural settings and with different cultural backgrounds Effective communication skills, both oral and written Highly organized and able to work well in growing organization Problem analysis and problem-solving Our Offer A position in a company where colleagues are the closest thing to family and where people are happy in their daily work A position with a lot of variety, contacts and autonomy We offer you the key to a successful relationship through open communication The drive to create a digital future A function in a pleasant environment within a leading company in its market To join an international group which is taking care of a better climate An attractive salary package with extra-legal benefits; Take your chance, make things happen!